Q:Device is off-line or connecting
1、Please make sure the Wi-Fi password is correct, or you need to reset the Wi-Fi.
2、Please check whether the router can access to the Internet normally.
3、Please check whether the router has a special setting in the public environment,
such as access to the internet by webpage validation which does not support temporarily;
4、Reset the Wi-Fi of device.
Tap the 【WiFi】at the page of 【Function Settings】, and operate by promotion.
Q:Cannot find the device when adding it.
1.Please make sure the Wi-Fi connection on your phone have been opened.
2.Please make sure the distance between device and your phone within 5 meters.
3.Please make sure the device has been connected to the power, and the power light is on.
4.Please operate according to the page of 【Add device】
5.If you still cannot find the device，please submit feedback to us, we will check and solve it for you as soon as possible.
Please check the label of send logs to ensure us find the solutions quickly
Q:iOS: What is the Wi-Fi name and password ?
1.Wi-Fi Name: Such as 【DOG-000000】 which ended by the CID of device
2.Wi-Fi password :11111111
Q:Can I use the device on multi-client of app ?
1.You can sign in on different systems or different devices.
2.But it only supports one user viewing the real-time video at the same time.
3.You can use the “sharing” to share your device to your friends or families who has registered.
Q:What is the lowest bandwidth when viewing the real-time video
1.To ensure the fluency of video, it is advised that the bandwidth isn’t lower than 512kbps.
2.The flow consumption of video is 2M/s, and will increase to 2.4M/s.
Q:Failed to connection
Please notice the date flow at top right in the page of real-time video. if data flow is not 0kb, but it whirls or blank screen,
which maybe that the uploading bandwidth of WiFi is not enough, it is advised to change a network.
Q:The video picture is black and white sometimes.
With an infrared filter switching function, the camera is suitable for a variety of low illumination environment.
It add the infrared filter automatically during the day, the image is colored;
The infrared filter will be removed automatically under the condition of night or dark light,
and the infrared night vision is opened, the image is black and white.
Q:The video direction is inversion, how can I adjust it ?
Tap the wrench icon at the real-time video page, and go into 【function settings】.
Click the【video direction】and choose inversion（rotate 180°）
1.Please ensure you have insert the available Micro SD card;
2.Please check the state of Micro SD card at the page of 【function settings】. If it is uninitialized, please initialize first.
3.Please check the settings of 【video recording】 at the page of 【function settings】.
If the selection is “Never”or select none, it will not record the videos for you.
Q:History is off and on
1.Because the default option of “Video recording” is “detect abnormal motion”，
it will not open the record function normally. So the video is off and on.
2.If you need record thorough all day, you need to set the “video recording” as 24 hours.